Privacy Policy

1. Introduction

Welcome to YaroAI ("Company", "we", "our", "us")! YaroAI is an AI-powered Sales Development Representative platform that specializes in voice AI technology for automated calling and lead qualification. We understand that privacy is crucial, especially when dealing with voice data and personal information.

This Privacy Policy explains how we collect, use, process, and protect your personal data when you use our website, voice AI services, and related tools. It also describes your privacy rights and how you can exercise them.

By using YaroAI, you acknowledge that you have read and understood this Privacy Policy and consent to our data processing practices as described herein.

2. Data We Collect

We collect various types of personal data to provide and improve our voice AI services. We have categorized this data as follows:

2.1 Account & Identity Data

• Full name, email address, phone number, and username
• Company information and job title
• Account preferences and settings
• Billing and payment information (processed through Stripe)

2.2 Voice & Audio Data

• Voice recordings from live conversations and test calls
• Audio patterns and voice characteristics for AI optimization
• Call transcripts and conversation analysis
• Voice biometric data temporarily processed for quality enhancement
• Call metadata including duration, timestamps, and participant information

2.3 Campaign & Contact Data

• Contact lists and lead information you upload
• Campaign configurations and AI agent settings
• Call outcomes, notes, and performance metrics
• Lead qualification data and conversation outcomes

2.4 Technical & Usage Data

• IP address, browser type, device information, and operating system
• Login data, session information, and access timestamps
• Platform usage patterns and feature interactions
• Error logs and performance data for service improvement

2.5 Third-Party Data

We may receive additional information from our service providers, including ElevenLabs for voice processing and Supabase for data storage, to enhance our services and ensure optimal performance.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• • Where we need to perform the contract we are about to enter into or have entered into with you.
• • Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
• • Where we need to comply with a legal obligation.

4. Your Privacy Rights

You have important rights regarding your personal data. Depending on your location, you may have the following rights:

4.1 Access & Portability

• Request access to your personal data and receive a copy in a structured format
• Export your campaign data, contact lists, and account information
• Receive information about how your data is processed

4.2 Correction & Updates

• Correct inaccurate personal data in your account
• Update your contact information and preferences
• Modify campaign settings and AI agent configurations

4.3 Deletion & Erasure

• Request deletion of your account and associated data
• Remove specific voice recordings or call data
• Delete contact lists and campaign information

4.4 Processing Limitations

• Object to processing of your data for marketing purposes
• Restrict processing while we investigate data accuracy concerns
• Withdraw consent for voice data processing (may limit service functionality)

To exercise any of these rights, please contact us at admin@yarosdr.com. We will respond to your request within 30 days and may require identity verification for security purposes.

5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

5.1 Account Data

Account information is retained while your account is active and for up to 90 days after account deletion to allow for reactivation and to comply with legal obligations.

5.2 Voice & Call Data

Voice recordings and call transcripts are retained for up to 2 years for quality improvement and training purposes, unless you request earlier deletion. Voice biometric data is processed temporarily and deleted within 48 hours unless saved for optimization with your consent.

5.3 Analytics & Performance Data

Aggregated and anonymized performance data may be retained indefinitely for service improvement and research purposes, as this data cannot be used to identify individuals.

6. Third-Party Integrations

YaroAI integrates with several third-party services to provide our voice AI capabilities:

6.1 ElevenLabs Voice AI

Voice data is processed through ElevenLabs to generate realistic AI voice interactions. ElevenLabs processes voice data according to their own privacy policy and security standards. Voice data shared with ElevenLabs is limited to what's necessary for voice generation and optimization.

6.2 Supabase Data Storage

Your account data, campaign information, and metadata are securely stored using Supabase infrastructure. Supabase provides enterprise-grade security and complies with SOC 2 Type II standards.

6.3 Stripe Payment Processing

Payment information is processed securely through Stripe and is not stored on our servers. Stripe maintains PCI DSS compliance and processes payments according to their privacy policy.

7. Data Security

We implement comprehensive security measures to protect your personal data:

• End-to-end encryption for voice data transmission and storage
• Multi-factor authentication and secure access controls
• Regular security audits and penetration testing
• Employee training on data protection and privacy practices
• Incident response procedures for potential data breaches

Access to your personal data is limited to authorized employees, contractors, and service providers who have a legitimate business need and are bound by strict confidentiality obligations.

8. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at admin@yarosdr.com